Returns Policy
Returns-Exchanges policy
Any product bought from Dhanak’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.
For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
Exchange Policy is only liable within 14 days after the goods are delivered.
Shipping Policy
Expected delivery time:
Within Pakistan: 3-5 working days (Once the order has been confirmed)
International: 7-10 working days (Once the order has been confirmed)
The order delivery/dispatch may get delayed due to influx of orders during sales.
Shipping and Customs Duties:
Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.
We currently offer free local shipping within Pakistan